Privacy Policy

Last updated: June 14, 2026

1. Introduction

Rabitik ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform for remote MikroTik router management.

By using Rabitik, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes:

  • Email address
  • First name and last name
  • Phone number
  • Billing information (processed securely through our payment provider)
  • Company name (optional)

2.2 Router and Network Data

To provide our VPN-based remote access service, we collect and store:

  • Router identity and model information
  • RouterOS version
  • Assigned VPN IP addresses
  • Connection status and heartbeat data
  • Public IP address of your router
  • Uptime and connection timestamps

2.3 Usage Data

We may collect information about how you access and use the Service, including:

  • Browser type and version
  • Pages visited and time spent
  • Device information
  • Operating system
  • Diagnostic data for troubleshooting

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our VPN remote access service
  • To manage your account and subscription
  • To process payments and send invoices
  • To monitor router connectivity and send alerts
  • To improve and optimize our platform
  • To communicate with you about service updates and support
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your data:

  • All data transmitted between your browser and our servers is encrypted using TLS/SSL
  • VPN passwords are stored using strong encryption (AES-256)
  • Database is hosted on secure, access-controlled servers
  • Regular security audits and updates are performed
  • Two-factor authentication is available for account protection
  • Sensitive data is encrypted at rest

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or accounting purposes.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Payment processors (for subscription billing)
  • Service providers who assist in operating our platform (hosting, monitoring, analytics)
  • Law enforcement or regulatory authorities when required by law

7. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use the following types of cookies:

  • Essential Cookies: Required for the platform to function (session management, CSRF protection)
  • Preference Cookies: Remember your preferences (language, dark mode, region)
  • Analytics Cookies: Help us understand how you use our platform to improve it

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to deletion of your data ("right to be forgotten")
  • The right to restrict processing of your data
  • The right to data portability
  • The right to object to processing of your data
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us at the email address below.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: